1. Personal data
By shopping at Ride All Day AB (Dropmerch.com) you accept our data protection policy and our processing of personal data (all data that can be directly or indirectly attributed to a natural person). We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Ride All Day AB (Dropmerch.com) is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as on occasions when you have requested newsletters or promotional offers.
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, campaigns and similar mailings take place with your consent.
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: PayPal checkout, Fortnox.
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: Postnord and UPS.
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers.
2. Your rights
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
You have the right to ask us to update incorrect information or supplement information that is incomplete.
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
3. GDPR and updated policy
3.1 General information
This information refers to you as
Anyone who visits our website or our social media platforms, participants in marketing activities, competitions or customer surveys
Anyone who communicates with us in other ways, for example via our customer service
3.2 What is personal data and what is processing of personal data?
Personal data is all information that can be linked to you directly or indirectly (with or without other information). Such as name, picture, social security number, IP address or purchase history.
Processing of personal data is any form of personal data such as registration, collection, storage, processing or modification, reading, use, disclosure, dissemination or other provision of data, aggregation or interception, blocking, erasure or destruction.
3.3 What personal data do we collect?
We collect and store the information you voluntarily send us, such as name, address, e-mail or telephone number.
3.4 Why do we collect your personal information?
To process and deliver your order when you shop with us
To contact you in the event of problems or delays in the delivery of your order
To answer your questions if you contact our customer support via email or digital channels (including social media)
To make any refunds or replacements for complaints or warranty issues
To inform the winners of all competitions online
To manage membership and "my account"
3.5 How do we collect your personal information?
When you purchase our products or services, visit our websites as a logged-in customer, or otherwise contact us, we collect personal information such as name, address, email address, phone number, purchase, order and usage history, IP address and other case-related information, such as information you provide to us on our customer service page.
3.6 How long do we save your personal information?
We only keep your personal information for as long as it is necessary to fulfill the purpose of the process or other relevant obligations, or for as long as we are required to store it by law. Your information is then deleted or de-identified so that it can no longer be linked to you.